Can HyperDrive connect to another portable USB hard drive?
The USB port on the HyperDrive is solely for data connection to a computer and you can transfer data between the HyperDrive and other USB storage devices via the computer.
Without the computer, it |
Can I get support over the phone?
To quickly get answers to your questions, you may wish to visit our constantly updated Knowledge Base , which will provide answers to most commonly asked questions.
We currently provide technical s |
Can I transfer data between my computer and HyperDrive?
Yes, once you connect the HyperDrive to the computer via USB, the HyperDrive will appear as an external hard drive to your computer.
You can then transfer any data between your computer and the Hyper |
Can the HyperDrive USB port connect to other USB devices like digital cameras, card readers, hard drives etc. without going through the computer?
No, the USB port on the HyperDrive is solely for data connection to a computer
The technology for connecting USB devices without the need for a computer is called USB OTG (On-The-Go) or USB host.
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Does HyperDrive create a new folder with every backup?
With each backup, HyperDrive will create a new folder and transfer all the files and folders on the memory card into the newly created folder, which will be sequentially numbered. Each backup will be |
Does HyperDrive have USB OTG/host function where I can connect another USB device to the HyperDrive without going through the computer?
No, HyperDrive does not support USB OTG/host function as this technology has proven to be much slower (~1MB/sec) and less reliable than the built-in memory card slots on the HyperDrive. USB OTG/host a |
Does HyperDrive support UDMA memory cards?
HyperDrive COLORSPACE/SPACE can read and backup from UDMA memory cards. However, although UDMA memory cards typically can transfer at 40MB/s, the maximum transfer speed HyperDrive (or any other memory |
Does HyperDrive work with solar chargers?
You need to make sure that solar charger can provide at least 2 watt power and at least
5V for COLORSPACE O / COLORSPACE / SPACE
7V for HD80
Some of our customers recommend Brunton solar charge |
Does the HyperDrive backup AVCHD video files?
Yes, the HyperDrive is file format independent and will backup every file that is on the memory card, including AVCHD video files. |
Does the HyperDrive backup RAW image or video files?
Yes, the HyperDrive is file format independent and will backup every file that is on the memory card, including RAW image and video files.
HyperDrive COLORSPACE in addition can display RAW image fi |
Does the HyperDrive support the new SanDisk Extreme III & IV cards?
Yes, the HyperDrive is able to support all SanDisk branded memory cards, including those from the high speed Extreme III & IV series. Despite the name, SanDisk Extreme III/IV CF (CompactFlash) car |
How does a hard drive RPM and cache/buffer rating affect the transfer speed?
Using hard drives with higher rpm speeds and larger cache/buffer sizes will help to increase the transfer speed of the HyperDrive. Prices of hard drives also increase substantially with higher rpm and |
HyperDrive seems to be copying much more files/data than what is actually on the memory card. What are these extra files and how do I see them?
The card might contain temporary, hidden or system files generated by either the camera or computer. HyperDrive may not be able to see these files since they are system files and not meant to be seen |
I am shipping to an address outside the U.S. will I be liable for any import/customs duties and sales taxes?
If you are shipping to an address outside the U.S. you may be liable for import/customs duties which are more often than not equivalent to your local sales taxes. We normally declare the goods as "gif |
I cannot access HyperDrive on my Windows PC. It is detecting HyperDrive as a MTP device and I have no permission to access this device.
The problem is most likely caused by Windows Media Player 11.
The problem can be resolved by either uninstalling WMP11 or disable WMP11's automatic device connection.
See: http://www.microsoft.com/w |
I cannot connect my HyperDrive to the computer via USB
Merely connecting the USB cable between the HyperDrive and the computer
does not activate the USB connection. You will need to power up the
device and select the option that activates USB connect |
I get a "you do not have sufficient privileges" error on my Mac when I unsuccessfully try to transfer files from the HyperDrive to the Mac computer.
This is an issue with Mac OS X.
Please see Apple's knowledge base article on this matter:
http://support.apple.com/kb/TS1402 |
Is HyperDrive able to support standard SD and SDHC larger than 4GB?
Yes, HyperDrive SPACE/COLORSPACE is able to support standard ( contact us with your HD80 serial number (found beneath the hard drive) to check if your HD80 supports SDHC. |
Is there a size limit to the memory card that can be used?
There is currently no size limit to the memory card that can be used. |
Is there an operational altitude limit for the HyperDrive?
Yes. All hard drives require a certain amount of air below the disk platter to cushion and support them while they are spinning. The amount of air becomes thinner/decreases as altitude increases.
G |
